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Frequently Asked Questions

Q: How can I use my WELCOME discount?

A: You're in luck, VIP! To unlock your fabulous WELCOME discount, make sure to spill the beans by providing your email and phone number (if you opted for the phone number option) during checkout. We've attached this exclusive code to your personal info as a member of our VIP club. If you're not seeing the magic happen, double-check that you've entered the correct email and phone number associated with your VIP status. If you need any assistance, our team is here to sprinkle some extra pixie dust your way!

Q: Can I track my order?

A: Absolutely! We love keeping you in the loop. Once your order has been set free into the world, we'll provide you with a special tracking number. You can embark on an exciting detective adventure by using this number on the website we provide you or on your local post service website. Just give it a couple of business days to update the tracking information. We're on this journey together!

Q: What if I need my order urgently?

A: We totally understand the excitement of a fast-approaching adventure! If you have a specific deadline or travel date in mind, reach out to us before hopping on the checkout train. While we can't promise a magical teleportation, we'll do our best to assist you and provide any information we can. Let's make your travel dreams come true!

Q: What if I'm not satisfied with my purchase?

A: Oh no, we want your Travel Tots experience to be nothing short of extraordinary! If for any reason you're not thrilled with your purchase, please don't hesitate to contact us. Our friendly team is here to help and ensure your complete satisfaction. We'll work our magic to make things right and keep those smiles shining!

Q: Do you offer returns or exchanges?

A: We believe in smooth sailing, and that includes our return and exchange process. If, for any reason, you're not over the moon with your Travel Tots purchase, don't fret! You can set sail (or shipping 😄) back to our office and return the items to us. Once we receive the treasures you're sending back, we'll swiftly process a refund and ensure you're back on track for your next adventure. For all the nitty-gritty details, navigate your way to our Returns & Exchanges page.